Introduction

Welcome to smartthermostat.ae. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services or purchasing any products.

Products & Services

  • Supply & Installation: We supply smart home products and offer installation services within the UAE. We are not the manufacturers of these products; the warranty and quality assurance of each product are provided by the respective manufacturers.
  • Product Information & Pricing: All product descriptions, pricing, and availability are accurate to the best of our knowledge. Prices are subject to change without notice.
  • Installation Warranty: Our installation services come with a 3-month warranty from the date of installation. This warranty covers the installation work and any potential installation faults but does not cover the product itself.

Order Acceptance & Payment

  • Order Processing: Once you place an order on our website, you will receive an order confirmation via email. Payment must be completed before we process and dispatch the products.
  • Payment Methods: We accept all major payment methods including credit/debit cards, digital payments (Apple Pay, Google Pay), and bank transfers.
  • Order Cancellation & Changes: You may cancel or change your order within 24 hours of placing it, provided that the product has not yet been dispatched.

Liability & Limitations

  • We are not liable for any damage, defects, or performance issues related to the products, as these are covered under the manufacturer’s warranty.
  • Any disputes arising out of the use of our website or products purchased from us will be governed by the laws of the UAE.

Installation Service Terms

Scope of Installation Service
Our team of expert technicians will install your smart home devices in accordance with the manufacturer’s guidelines and your home setup.

  • Compatibility Check: Before installation, we verify that your home systems are compatible with the smart device.
  • Installation Timeframe: Standard installations are usually completed within 1-2 hours. More complex setups may require additional time.

Warranty & Support for Installation

  • We provide a 3-month warranty on our installation services, ensuring that any installation-related issues are promptly addressed.
  • Should there be a fault or need for adjustment within the warranty period, our team will provide support and service at no additional cost.

Contact Us

For any questions, concerns, or support requests, please reach out to us via:

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